FOR EMPLOYEES
Self-Service Assistant
Help employees find relevant knowledge and services, understand what to request and get support in natural language.
- Permission-aware knowledge answers
- Service catalogue discovery
- Guided request creation
AI-POWERED IT SERVICE MANAGEMENT
Three AI agents.
One connected
service experience.
Help employees find answers. Give IT teams the context to act. Turn service ideas into reviewable drafts.
Free three-month trial. Human oversight.
ServKoru AIOne service foundationI need access to a shared mailbox. Where do I start?
Self-Service Assistant
Find the relevant service and understand the information your IT team needs.
SERVICE MATCH
Shared mailbox accessReview the available service, provide your business reason and follow its approval process.
Relevant serviceEmployee context
Designed for the people behind every request
Employees
IT teams
Service designers
MEET YOUR AI TEAM
Different roles.
A shared service foundation.
AI assistance across the service lifecycle, with a clear purpose for each agent.
FOR IT TEAMS
Agent Assistant
Work with ticket context, accessible knowledge and selected Microsoft tools, while keeping the authorisation of each action visible.
- Ticket and user context
- Microsoft 365 information & tools
- Confirmed actions with an audit trail
FOR SERVICE ADMINISTRATORS
Service Designer
Turn a service idea into a structured form and supported process draft. Review the proposal before making it available to employees.
- Natural-language requirements
- Form, routing & process drafts
- Human review before publication
FROM REQUEST TO RESOLUTION
See how the work connects.
Explore two everyday scenarios. Each step keeps the right person in control.
A clearer path from request to action.
Connect the employee’s request, business approval and IT operation, while preserving the separate controls each step needs.
See your scenario in a demoIllustrative sequence. Available steps depend on configured services and enabled tools.
- 1
Find the right service
The employee uses the portal and Self-Service Assistant to understand what to request.
- 2
Capture the request
The service form records the information IT and the approver need.
- 3
Approve the business need
The configured approver reviews the request before fulfilment.
- 4
Review and confirm the IT action
An authorised IT user inspects the Agent Assistant’s proposed operation and confirms it.
- 5
Record the result
The request and tool audit provide a traceable outcome.
LESS CONFIGURATION FRICTION
A service idea.
A conversation.
A draft you can review.
Describe what employees need. Service Designer helps prepare the fields, routing and supported approval process, ready for administrator review.
- Clarify requirements in natural language
- Inspect the proposed form and process
- Save a draft, then review and publish manually
Service DesignerCurrent product interface
IDEA → REVIEWABLE DRAFT
Your requirements,
made tangible.
Service formRequired informationRoutingSupported approval process
You decide when it goes live.
Administrator review and manual publication.
BUILT AROUND YOUR WORKDAY
Your Microsoft 365 world.
Connected to your service desk.
Bring identity, support email and collaboration into your service workflows. Enable selected operational tools within your organisation’s permissions.
Explore Microsoft 365 capabilitiesEntra IDIdentity & access
Microsoft TeamsRequests & knowledge
Exchange OnlineSupport email & access
Microsoft IntuneDevice information & actions
CONFIDENCE TO MOVE FORWARD
Useful AI.
Visible boundaries.
Understand what assistance can do, what needs your confirmation, and what stays in human hands.
Permissions come first
Assistant access, tool availability and tenant permissions define the scope of assistance.
Confirm before action
Enabled operational writes require the current user’s explicit confirmation.
Review before publishing
Service Designer prepares drafts. Administrators review, test and publish them.
An audit trail to inspect
Review assistant interactions and tool activity in the AI governance workspace.
START WITH ONE REAL WORKFLOW
Try ServKoru free.
Three months to see the value.
Explore real workflows with your team. Book a demo to arrange your free three-month trial.
- 01
Choose your use case
Identify a recurring request and the people involved.
- 02
See your scenario
Explore the relevant agents and agree a focused scope.
- 03
Measure the result
Compare handling effort and service experience against your baseline.
A FEW THINGS TO KNOW
Your questions,
answered.
Is ServKoru a service desk or an AI assistant?
Both work together. ServKoru connects requests, service catalogues, approvals, knowledge and SLA tracking with three role-focused AI agents.
Do the three agents act autonomously together?
They serve different users across the service lifecycle. This does not imply autonomous delegation between agents. Business approval, operational confirmation and publication controls remain separate.
Can AI make changes in Microsoft 365?
Selected enabled tools can execute authorised operations after user confirmation. Availability depends on tenant consent, assistant access and the specific tool. Some Exchange operations require additional setup.
Can I try ServKoru for free?
Yes. We offer a free three-month trial, arranged after a demo. Choose a workflow and agree the setup with us so your team can evaluate ServKoru in your environment.
YOUR TEAM. YOUR WORKFLOW.
See what AI-assisted service could look like for your team.
Book a demo and explore a free three-month trial for your IT team.